Spa Royal Mansour Marrakech
Marrakech
Reseñas
Apart from having one of the most relaxing and beautiful settings that Marrakesh has to offer the Spa has an amazing hair salon. If you want the best haircut and color go to Paul. He is absolutely brilliant.
I usually enjoy coming to Royal Mansour, especially Royal Mansour Tamuda Bay and Royal Mansour Marrakech, where the service is normally exceptional and reflects the reputation of the brand. However, my experience yesterday was unfortunately disappointing. We were a group of 6 people, and the level of service did not meet the standard I am used to at Royal Mansour. First, the table was not properly clean when we were seated. In addition, we had to call the waiter many times just to get attention or basic service, which should not be the case in a place of this level. The overall attention and organization were clearly below the standard expected from such a prestigious establishment. This was particularly surprising because I have already visited twice this month, and I even have another reservation scheduled for next week. As someone who regularly visits Royal Mansour properties, I was expecting the same high level of hospitality that usually makes these places special. I hope this feedback is taken constructively, as I truly enjoy coming to Royal Mansour and hope to see the usual high standards maintained in the future. Zahid Master
